A little clarity before your flowers arrive

Absolutely! I love creating custom designs. Send me a message with your ideas, and we’ll work together to bring your vision to life.

I take great care in packaging to ensure your order arrives safely, but if your item does arrive damaged, I’m here to help. Please contact me within 7 days of delivery and provide clear photos of the damage. This will allow me to assess the issue and determine the best way to resolve it.

I accept returns for damaged items after reviewing the photos and will provide instructions for returning the item if necessary. Your satisfaction is my priority, and I’ll do everything I can to make it right.

Dried flowers are a wonderful, long-lasting alternative to fresh blooms, with the potential to stay beautiful for 1–3 years or even longer. As they are a natural product, their lifespan can vary depending on how they are cared for and the environment they are in. Humidity, sunlight and handling can all affect their longevity. It’s perfectly normal for dried flowers to fade slightly over time as part of their natural ageing process. Each arrangement is unique, and the way it evolves only adds to its charm and character.

Yes, all of my arrangements are made to order. I don’t typically keep ready-made pieces in stock because I want to ensure every creation is as fresh and beautiful as possible when it reaches you. Every arrangement is carefully crafted with attention to detail and tailored to your preferences.

Because I work with natural materials, no two pieces will ever look exactly the same. While I strive to create designs that closely resemble the photos in my shop, slight variations in size, colour and flower placement are normal. Your arrangement will be one of a kind, with its own special charm and character.

Typically, I process all orders within a week. Processing times shown on each product page are estimates. Whenever possible, I aim to process and ship orders the next day or within a few days so that you receive your arrangement as quickly as possible.

As each item is made to order, processing times can vary slightly depending on the complexity of the design and the volume of orders. If you have a specific deadline, please contact me and I’ll do my best to accommodate your request.

Yes, I offer a range of options to make your purchase extra special. For gift wrapping, you can choose from a variety of solid-coloured wrapping papers to suit your style or occasion. I don’t use wrapping paper with special designs, but the simple and elegant wrapping ensures your gift looks beautiful and sophisticated.

I also offer gift boxes, which can be personalised to include a mix of products from my shop. If you’d like to create a custom gift box or have specific wrapping requests, please message me and I’ll be happy to help you design the perfect gift.

Yes, personalisation is one of my favourite aspects of creating dried flower arrangements. Many items can be tailored to your preferences, including specific colours, styles or flower varieties to match your décor, event theme or personal taste. I also welcome fully custom designs—just send me a message with your ideas, and I’ll work with you to bring your vision to life.

Because each piece is handcrafted and made to order, custom requests may require additional time. I’ll always provide an estimated timeline so you know what to expect.

Yes, I ship to non-EU countries, but unfortunately I cannot currently ship to EU countries or Northern Ireland. Recent customs regulations have made compliance challenging for small businesses. While I would love to share my creations more widely, the paperwork and additional requirements make it difficult to offer a reliable service to these areas at this time.

If you’re in a non-EU country and have questions about shipping options or destinations, please get in touch. I’m always happy to help and will do my best to ensure your order reaches you safely.