Shipping policy

Shipping and Delivery Policy

Last updated: 4 August 2026

All Petal Ritual products are handmade to order. Please read this policy carefully before ordering, particularly if your purchase is required for a wedding, event, birthday or another specific date.

Where we deliver

We deliver throughout the United Kingdom and to eligible countries outside the European Union.

We do not currently deliver to countries within the European Union.

International delivery availability depends on the destination, parcel size, carrier coverage and any import restrictions affecting dried or preserved plant materials. If we cannot legally or practically deliver an order to your destination, we will contact you and issue a refund for the affected order.

The destinations currently available will be shown at checkout. Please contact hello@petalritual.co.uk before ordering if you are unsure whether we can deliver a particular product to your country.

Production time

Every product is individually handmade to order. Our usual production time is 3–10 working days before dispatch.

Production begins after:

Your payment has been successfully processed.
We have received all required names, colours, measurements and personalisation details.
Any necessary design details have been agreed.

Working days are Monday to Friday, excluding UK bank holidays.

Production times may be longer during busy seasonal periods or for large, complex or highly customised products. Any longer estimate will be stated on the product page or discussed with you directly.

Production time is separate from delivery time.

Wedding flowers

Wedding flowers are created according to an individually agreed schedule. They may be ordered several months or more than a year before the wedding date.

The production and expected dispatch dates for wedding orders will be discussed and agreed directly with the customer. The general 3–10-working-day production period does not apply to wedding flower orders unless expressly confirmed.

Customers must provide the correct wedding or event date and allow sufficient time for delivery. We recommend arranging delivery before the event date rather than on the day itself.

Any agreed design, payment, amendment, cancellation and delivery conditions specific to a wedding order will take priority over the general estimates in this policy.

UK delivery

Most UK orders are sent using Royal Mail Tracked 48.

Royal Mail aims to deliver Tracked 48 parcels within two to three working days after dispatch, including Saturdays. This is a delivery aim and not a guaranteed service.

Large products that exceed Royal Mail’s parcel limits may be sent using DHL or Evri. Delivery times for these parcels vary according to the parcel size, destination and selected carrier.

The available delivery charge will be displayed at checkout. Where a different delivery arrangement is required for an unusually large or custom product, we will contact you before dispatch.

International delivery

International orders are sent using an appropriate tracked service. The carrier will be selected according to the destination, parcel size, weight, service availability and any restrictions affecting the products being sent.

International delivery times vary significantly by destination and carrier. An estimated timeframe may be displayed at checkout or provided after the delivery arrangements have been confirmed.

Any stated timeframe is an estimate beginning from the date of dispatch, not the date on which the order was placed. Production time must be added separately.

International delivery may take longer because of customs processing, border controls, local postal services, public holidays, severe weather, transport disruption or other circumstances outside our control.

Large or unusually shaped international orders may require an alternative courier and an individual delivery quotation. If additional arrangements or charges are required, we will contact you before accepting or dispatching the order.

International delivery dates are not guaranteed unless we have expressly confirmed a guaranteed service in writing.

Customs, duties and import restrictions

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the product or delivery price and are the customer’s responsibility.

Customs authorities may open and inspect parcels. Petal Ritual is not responsible for delays caused by customs inspections or clearance procedures.

Different countries may restrict the import of particular dried flowers, seeds, grasses, plant materials or other natural products. We take reasonable steps to comply with known shipping restrictions, but customers should also check the import requirements applicable in their country before ordering.

If a parcel is refused, destroyed or returned by customs because the customer did not pay the applicable charges or comply with local import requirements, any refund will be considered after the parcel is returned to us. Original delivery charges, return costs, customs charges and any loss in product value may be deducted where legally permitted.

Delivery charges

Delivery charges are calculated according to the destination, parcel size, weight and available carrier service. The applicable charge will be displayed at checkout where it can be calculated automatically.

Large, unusually shaped or international orders may require an individual delivery quotation. If the checkout charge does not cover the available delivery service, we will contact you before accepting or dispatching the order.

We will not charge an additional delivery amount without your agreement. If a suitable delivery arrangement cannot be agreed, we will cancel and refund the affected order.

Dispatch confirmation and tracking

You will receive a dispatch confirmation at the email address provided with your order once your parcel has been sent.

Where tracking is available, the confirmation will include a tracking number or link. Tracking information may take some time to update after the parcel has been collected or accepted by the carrier.

Please check your junk or spam folder if you have not received a dispatch email.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error, contact hello@petalritual.co.uk as soon as possible. We cannot guarantee that an address can be changed after the order has been dispatched.

We are not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.

If a parcel is returned because:

The address was incorrect or incomplete.
Delivery was refused.
The parcel was not collected.
Required customs charges were not paid.

We will contact you when the parcel is returned. Additional delivery charges may apply if you ask us to send it again.

Because our products are delicate and made to order, we cannot guarantee that returned parcels will remain in their original condition after multiple journeys.

Safe-place and delivery instructions

If you ask a carrier to leave a parcel in a safe place, with a neighbour or at another nominated location, responsibility passes to you once the carrier confirms delivery according to those instructions.

Please choose a location that is dry, sheltered and secure. Dried-flower products can be damaged by rain, moisture, heat and prolonged exposure to direct sunlight.

Petal Ritual is not responsible for theft or weather damage after a parcel has been delivered according to the customer’s safe-place, neighbour or redirection request.

Delivery delays

Carrier delivery estimates are not guaranteed unless we have expressly agreed otherwise in writing.

Delays may occur because of severe weather, seasonal demand, transport disruption, customs processing, postal disruption or other circumstances outside our reasonable control.

If tracking has not updated or your parcel has not arrived within the expected period, contact hello@petalritual.co.uk. We will check the tracking information and, where appropriate, open an investigation with the carrier.

A carrier may require a specified waiting period before treating a parcel as lost. We may need to wait until this period has passed before providing a replacement or refund.

This does not affect your statutory rights.

Missing parcels

If tracking shows a parcel as delivered but you cannot locate it, please:

Check the nominated safe place.
Ask other members of your household.
Check with neighbours or building reception.
Review any delivery photograph or tracking information.
Contact the carrier where appropriate.

If the parcel still cannot be found, contact hello@petalritual.co.uk as soon as possible so that we can investigate.

Please do not place a replacement order unless you want a separate additional product, as this may result in two orders being fulfilled.

Products damaged during delivery

Dried flowers are naturally delicate, and a small amount of shedding or movement may occur during delivery. This is normal and is not necessarily considered damage.

If your product arrives materially damaged, please contact hello@petalritual.co.uk as soon as possible and include:

Your order number.
A description of the damage.
Clear photographs of the product.
Photographs of the inner packaging.
Photographs of the outer parcel and shipping label.

Please keep the product and all packaging while we investigate, as the carrier may require evidence or request an inspection.

Depending on the circumstances and your statutory rights, we may offer a repair, replacement or refund.

Orders containing multiple products

Where an order contains several products, we will usually dispatch them together once the complete order is ready.

We may divide an order into separate parcels where necessary because of product size, weight, production requirements or the risk of damage. If an order is divided, parcels may arrive on different days.

Time-sensitive orders

If you need a product for a particular date, contact hello@petalritual.co.uk before ordering.

We will let you know whether the requested production and delivery schedule appears achievable. Unless expressly confirmed in writing, adding an event date or request to the order notes does not guarantee delivery by that date.

We cannot accept responsibility for a missed event where insufficient production and delivery time was allowed or where a carrier delay occurred outside our reasonable control.

Nothing in this policy excludes or restricts your statutory rights.