Returns, Exchanges and Cancellations

Every Petal Ritual product is individually handmade to order using natural dried and preserved materials. Once an order is placed, materials are selected and work is scheduled specifically for that customer.

Cancellations

You may request a cancellation within 24 hours of placing your order by emailing hello@petalritual.co.uk.

After 24 hours, materials may have been prepared and work may have begun. As our products are made to order and created to the customer’s selected specifications, cancellations cannot be accepted once production has started.

If we have not yet started creating your order, we may agree to a cancellation at our discretion.

Returns and exchanges

Because our products are handmade to order according to each customer’s chosen options or specifications, we cannot accept returns or exchanges for unwanted items or changes of mind.

This does not affect your rights if a product arrives damaged or faulty, is not as described, or is different from what you ordered.

Natural variations

Dried and preserved flowers are natural materials. Variations in colour, size, shape and texture are expected, and no two arrangements will be exactly identical.

Some varieties may also vary seasonally. If a particular material is unavailable, we may use a carefully selected alternative with a similar colour, style and value, without changing the overall appearance of the design.

Minor natural variations and slight shedding during delivery are not normally considered faults.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at hello@petalritual.co.uk.

Please include:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the inner and outer packaging if the parcel was damaged during delivery

Please keep the product and all packaging while we review the issue. Depending on the circumstances, we will provide an appropriate repair, replacement or refund.

Please do not return an item without contacting us first.

Refunds

Where a refund is agreed, it will be issued to the original payment method. Your bank or payment provider may require additional time to process it.

Nothing in this policy affects your statutory rights.